in february we visited the sears liquidation centre since they sometimes had good deals. we walked out with a microwave, not in box. got home and discovered it's not useable.. why? no roller ring (the thing that makes the glass plate spin). a typical microwave would have been okay to work without one, but this was a convection microwave, so it needed the roller ring to sit above the coil if i decided to bake something.
i called the store about it and they said to come in since they had a couple of extra roller rings lying around. so i picked up the roller rings and took them home. they don't fit.. they're not the proper part for the microwave. the girl gave me these plastic roller rings with wheels, my microwave required a flat metal plate that sits on a little pole that spins. boo..
called sears' 800 number, "sorry we don't stock microwave parts, please take the microwave back to the store." *sigh* so i went back to the liquidation centre with the microwave, receipt in hand. not an easy task since the microwave is HEAVY! but i somehow got it out of the house and into my car <*0*> (<-- muscle flexing emoticon). they called sears' 800 number and to their surprise, "sorry we don't stock microwave parts, figure something out yourselves.." well then.. so the customer service desk lady said to check the stock of microwaves to see if they had any other microwave i liked. it's a liquidation centre, so stock is random and tends to go quickly. well.. i was in luck! they had the exact same microwave, but in a sealed box! *excellent* the only problem was the microwave was $50 more expensive. it pays to be nice to customer service reps.. because she gave the in-the-box microwave at the same price as the other one. i took home the microwave and, again, somehow made it into the house with it, set it up, and voilĂ : a working microwave.
over two months go by and the microwave decides to stop working. for no reason what so ever, it just stopped responding when you pressed any of the buttons. BOO. so back to sears i go, this time my parents and brother were in town so there was someone else to carry the microwave into the car :) the store sent the microwave in for repair. 1-1/2 weeks later they called saying the microwave was ready to be picked up. finally.. 10 days without microwave popcorn had put me in a sad state of affairs. brought it home, set it up, and.. *sigh* NOT FIXED. still won't work. pissed off, i called sears. after a good hour on the phone talking to sears, talking to my parents, my parents talking to sears, me talking to sears.. i got an appointment for a technician to come and fix my microwave!
today he came, my hero. he fixed my microwave. and it took him all of 10 minutes. that's right - ten freakin' minutes. the technician opened up my microwave, looked around, fiddled witht the ribbon, plugged in the microwave and whoa.. it's working! we tested the microwave with a mug of water just to make sure it's actually working. *excitement* now i get to enjoy my lazy saturday night with a bowl of warm popcorn.. mmm..